NO WATER for 7 days

The watwr at our house was switched off on 8 March 2015 after the bill was paid on 25 February 2015. We made about 12 calls with no success. The manager promised us on 13 march 2015, he will send a person out to solve the problem. Today we called and Nomusa Ntanza was very rude and while we are talking she puts us on hold. We are calling and holding on forever. When we are on the phone people are laughing in the background.