No water after numerous phone calls to JHB Water & Homes unlimited

On the 19/4/18 I noticed that my water metre was leaking. I then called the developers (Homes unlimited) & spoke to Mapula who told me that she needs to find out who needs to assist me with this & promised to get back to me the next day which she did.

However I was not happy with the response as it instructed me to call JHB waters.

I then decided to call the play rwon in charge in homes unlimited who is Jana. Jana was very rude, she was shouting & even drooped the line on me when I told her not to use that tone. Immediately I called back & the reception too was rude & refused to put me through to Jana's boss Michael. I then sent an email to Michael & till this day I have not received any feedback.

On the 20/4/18 i then decided to call JHB waters since I was not getting anywhere with homes unlimited.

Spoke to Munene who gave me ref no: ********** On the 21st a lady & a guy from JHB water showed up but did not help me at all, they told me that they cannot touch my water metre since I do not have a Stoper. They told me they will send another team to install the stopper before they can fix my water metre.

I waited for 8 days. On the 9th day when I callrd JHB water call centre I got though to Mongezi who was very rude & told me that my case was closed. I asked him how? Since I was told a different team will come to install the stopper. Because he could not answer me he decided to drop the line on me.

I called again and spoke to another guy who was worse than Mongezi, can't remember his name who also dropped the line.

I called again immediately & spoke to Hazel who could also not help me.

Since I was going around in circles I demanded to speak yo a manager who came to the phone after 20 mins beoig placed on hold.

His name was Molifi Mogadi, at the beginning of the he was also rude but because he could here that I am not prepared to drop the line until I get help he started being polite & offered to call me back after communicating with the averton office. He gave me a new reference no: ********** He did call same day & indeed the team that was supposed to insta the stopper did pitch the next day as promised by Molifi.

However my issue is that the metre is still leaking.

Today in the morning when I woke up preparing to run a bath & to my surprise I no longer have running water.

This is appalling!

I had to go to work without bathing!

In the afternoon I called the call centre and was told I need to log another ticket ref no: ********** & spoke to Ronisha who promised me that she will pass the case to her manager & I should have running water in the next 2 hours. 5 hours later I still don't have water. I can't cook, bath, clean & do my laundry!

I am now sitting with 3 reference numbers & still my water metre is not fixed & on top of that I DO HAVE RUNNING WATER AT ALL.

Where is my right to have running water that I even pay for????

What do I have to do to GET HELP?