No service from City of Jo'burg

Has ANYONE ever been able to speak to, let alone get assistance, from City of Jo'burg?! We live in a small 5 unit townhouse complex and were hit with a R400 000 account a years ago. We have phoned the call centre hundreds of times ****erally) but nobody seems to want to help. Two weeks ago we get a termination notice so start phoning again. Every person in the call centre has a different story but the one thing they have in common is that we have to email the address on their website. Two weeks and 15 emails later we have still not had a reference number mailed to us let alone any other form of assistance. I am about to have a nervous breakdown, am not able to eat or sleep and spend every moment in fear of the lights going off and not coming back.<br> <br> Can anyone point us in the right direction?