No response to mail queries relating to excessive account.

Good day, Since early 2015 i have recorded that my water meter was leaking and needed replacement. Jhb City Councill has this on record. Eventually in Oct 2017 i managed to have the water meter replaced. Due to the fact that my meter was under mud and water and due to poor meter reading services my meter had not been read for some two years. The replacement resulted in the final meter reading being done and submitted. This resulted in an excessive account which i personally went to query at the Roodepport offices. I was informed that an average water reading would be taken after a number of months and if significantly different the account will be adjusted. I have also queried the matter with mails to joburgconnect submitting the new readings indicating that the usage is not close to what i was billed. Mails were sent in Oct 2017, Nov 2017, Jan 2018 and again Feb 2017. I had no responce to any of these mails other than an electronic confirmation of receipt. I further had professional leak detectors inspect my property and no leaks were found. This report was also submitted to the Municipality in Nov. The Utility bill also reflects a monthly amount relating to a termination of service fee because the outstanding amount has not been paid. All utilities are paid up to date every month relating to current charges and only the queried amount was not paid. I have also routed the latest query to the Mayor Mr Herman Mashaba’s office and am awaiting a reply.