NO REFUND NO CUSTOMER SERVICE

<p>In and during February 2016 i app**** for a refund at COJ due to my house being sold. I went into their offices and completed the forms and submitted the documentation. On following up I was told that there are no documents on the system. I again went in and submitted documents. Two weeks ago i phoned their offices and was advised that the refund was approved on 9 May and in the billing department. When i call today they say the refund was rejected as there was no documents attached. How is that possible and now due to some idiots not doing their jobs i am told to go into the office once again. Do you people think that we have nothing better to do with our time??? It seems to me that anything will be done just so that we dont receive what is due to us. This is ridiculous, not that it wasnt expected!!!! </p>