No prepaid meter installed

We had purchased a prepaid meter cash, 24th August 2015 and were told it may take up to 21 business days for us to get it installed. We then had a visitor from City power who advised he came to install the new smart meter, instead of the Prepaid meter we had purchased.<br> <br> The gentlemen informed us that the new smart meter overbills the clients and that it can be converted to prepaid and we would be refunded for our payment for the prepaid meter.<br> <br> My mother went to City power in Braamfontein and she was redirected to Booysens and she got assisted by Elrinda who emailed Nelson Ravuku, Dumo Zondi, Sphiwe Tlou and Cordier Pitter, which was on 2015-11-16 9:15 AM and I was copied on the mail for follow up.<br> <br> After multiple emails from myself following up with the above mentioned for any feedback, I have yet to receive any feedback, Pathetic and in-between that time, my electricity bill had doubled.<br>