No prepaid electricity meter provided since for nearly two years

Since I have app**** for prepaid electricity meter 2019, I haven't been supp**** with one till now. I have been to the Midrand City of Joburg Municipality to open my new municipality service account and transfer credits amount from my old account to a new one. I open a new account and immediately app**** for the Prepaid Electricity Meter. Initially asked to wait for the new owner of my house to open an account so that I can open close my account of the house that I have sold before the credit amount can be transferred to my new account. I struggled to have credit amount to be transferred to my new. I made several follow ups for both the transfer of credit amount and prepaid electricity meter, only the credit amount was transfer but I haven't had my prepaid electricity meter installed even if I made several follow-ups. Thanks