NO POWER. NO SERVICE. NO WAY FORWARD

I have had no power since 11.03.2020 8am with no resolve. Despite all efforts in opening faults, escalating my fault, I still have no resolve. These are some of references that have been logged CPWEB*** CPWEB*** CPWEB*** CP*** The faults are closed as complete but have not been resolved. Supervisor “Sol” apparently is handling my enquiry, but nothing has happened. I can’t understand how we have an online fault app and call center, yet we have no one that will action the request. This has caused me a loss of income despite other things and no one seems to really care.