No power for a week

I have been disconnected and paid outstanding due on the date disconnected with all requirements for reconnection met by Monday. We have still not been reconnected and there is no one that can help me. The call center gives me 10 different answers each time I call and there is no end in sight. All I want is my power reconnected. The worst is that I have a pregnant woman in the house and a small child. I have diligently waited more than the 72 hrs required but no service is forthcoming. Can anyone help??