NO FEEDBACK, FOREVER OFFLINE

I FIRST CALLED THA CALL CENTRE REGARDING THE SPELLING MISTAKE AND THE BOND IS A JOINT BOND BUT ONLY MY NAME IS REGISTERED. ASKED NOMBUSO THAT POST OFFICE WAS ON STRIKE AND MY BILL IS HIGH, THE LADY RESPONDED THAT THE TITTLE DEED IS ON MY NAME ONLY, WENT TO THE BANK TO REQUEST THE TITTLE DEED ONLY TO FIND THAT IS BOTH IN OUR NAMES SHE THAN REFFERED ME TO THE BRANCH SPOKE, ON THE 02/04/2015 I TOOK OFF FROM WORK TO SOLVE THE PROBLEM AS I HAVE RECEIVED THE FINAL DEMAND LETTER STATE THAT I HAVE TO PAY WITHIN 14 DAYS. WENT TO THE BRANCH TO MAKE ARRANGEMENT I WAS TOLD THAT THEIR SYSTEM IS OFFLINE MR NKWANA WHO TOOK ALL MY DETAILS PROMISED TO GET BACK TO ME AS I WAS BILLED INCORRECT, HE DID NOT SHOW ANY INTEREST AS I WAS TRYING TO EXPLAIN IN DETAILS WHAT WAS HAPPENNG AND WHY IS ALL THIS HAPPENING TO MY BILLING AND MY STATEMENT IS ALSO INCORRECT. HE PROMISED TO GIVE ME FEEDBACK VIA EMAIL. I TRIED TO SEND HIM AND EMAIL BUT THERE WAS NO LUCK, CALLED THEIR LAND LINE MORE THAN 10 TIMES NO ANSWER NUMBERS ARE ***, ***, *** NO ANSWER FOR ALL THREE NUMBERS FOR THE WHOLE DAY. MY NAME WILL BE TAKEN FOR LEGAL ACTION. WHAT IND OF SERVICE IS THIS AND WHAT ONE SHOULD DO IN THIS CA