No electricity reconnection despite payment 6 days

The reconnection of electricity to my premises is taking more than 72 hours stipulated in their Disconnection card. Electricity was disconnected on the 18 September 2015, I paid the full balance on the same day shortly after. Joburg recorded the payment on the 21/09/2015. No request for connection was issued despite having phoned the call centre and faxed proof of payment as per their disconnection card. Only today, 23/09/2015, when I make a follow up call, do they request reconnection from their creditors department. Very bad service, I must say.