No Customer or Other Service

We have had no water for 15 days and nobody seems to care. I first reported it via email and nothing happened - no reference number, no response, nothing. I then reported it via the call centre and got a reference number. Then nothing. So I reported it via email another 4 times - got two different reference numbers, despite using 'reply' and the first reference number I received via email. But still nobody came to fix it. I then reported it via Facebook messenger - was asked for the address and a phone number. And then, again nothing. Yesterday I tried the call centre again. The toll free number doesn't work. I found an 011 number which worked. Five times I was on hold for up to 20 minutes at at time (not two minutes as per the recorded estimated wait time). Then, as soon as I got to be "caller number one" my call was dropped - maybe whoever was working yesterday didn't feel like serving any customers. I don't know what to do. This morning we got a message to say they had been to look at it and there was nothing wrong. Well when did they come? Nobody saw them. And, why have we had no water for 15 days if nothing is wrong. It's disheartening ...