Meter leakage told to get a private plumber

Leaking pipe from meter reported Monday 19 November 2018. to date i am being told by a customer client whose name is anonymous to say that i must get a plumber. its been 5 years dealing with the same matter and im not getting any joy from this. what constitutes an internal leakage that's coming from their meter. im loosing water everyday . its not on. im very upset REF ********** 725. i want t o know whose report it was that its an internal leak.