Lousy IT at COJ

E services does not work - an error message comes up, so there are no copy bills. Vice versa cutting you off for not paying on time works perfectly. On the COJ website, their are 2 conflicting statements, firstly that e services is "under construction" (it has been for over a year now) and secondly that customers may use e services to get their bills. These two statements can't both be right. There has been a new IT Manager since June who promises everything and he has not been able to fix this basic issue of allowing customers to see their bills. There is no way to send them an e mail, they only give phone numbers which either don't answer, don't help, or take forever to pick up the phone.