Lazy CoJ Workers costing paying citizens.

In August and September 2023 the CoJ gave me a bill of R 30000 for water. Their was no leakage just a faulty / dirty meter. I disputed the bill with the CoJ in Eldoradopark an with a lady called Portia whos system was never working. I also went to Braamfontein to dispute this with several of the consultants. I did not win. I wrote to the Ombudsman and he asked me to pay in the interim whiles they are investigating my claim. *** . Collin (Ombudmuan) resolved my claim and i ended up have to pay ( I received 2 e-mails one stating that he was still busy and another that my claim has been resolved. I went yesterday to the CoJ and the worker told me that their was no grounds for me to pay the R 30 000 off. She however, could not find the payment of the 27th October (R 2000) and asked me to make payment of R 6000 as i was in bridge of my debt arrangements. I later found my payment at home of R 2000. I would like to have my R 30, 000.00 debt to be reinvestigated andmy R 6000.00paid back to me. I would also like the CoJ to retrain their employees at both the Eldoradopark and Braamfontein branch