Lack of refuse removal since bin was ****** 4 months ago - No replacement bin supp**** after serveral requests

My Pick-it-up bin was ****** more than 4 months ago, it was reported to the municipality the next day and I requested a new bin to be delivered. Their response was they had no bins due to a shortage of stock due to theft. I have called every week since then to get a bin which I am technically renting from them, I don't own the bin, it is their property and I pay them for a service. The call center has promised a bin every second week but still no bin... I have paid my account every month although I had to personally remove my own refuse from my property, I feel ****** and I am fed up with their excuses. What is even more worrying is that Pick-it-up refuses to pick up plastic bags when placed in front of your property in our area although the call center staff tells customers to do just that. The response from the pick-it-up staff on the truck is we don't pick up plastic bags... so comical that they would say that because that is all we ever put in our bin SO I DONT SEE THE ****EN DIFFERENCE. JUST PLAIN INCOMPETENCE!!! Next step is to claim a refund from them but I suspect they will refuse to credit my account. This is a lack of service delivery, the consumer act protects my basic right to this service which I have been paying for without receiving. They claim they still have no bin... I will be forced to revert to legal action if I am not contacted by a representative of the municipality.