Kgomotso Lekotokogo's Call Centre of Hell

Hi. I called your call centre on 12 September 2017 at around 4:45pm and spoke to Kgomotso Lekotokogo who answered the call and introduced herself. She then didn't respond for a while. I could hear the background noise but she remained quiet. I then raised my voice thinking that it might be a bad line and then she responded. She then went quiet again. I then raised my voice again and she then responded telling me that the systems are down. When I asked if there is no way she can help me, she said that there isn't anything she can do. I then asked if I could speak to a manager to which she told me that all the leadership were not in the building. I then got irate and ended the call. I immediately called back and got a different agent and she was professional and gave me excellent service and actually resolved my issue. I would like to ask why it is that the levels of service are so inconsistent. Kgomotso Lekotokogo is clearly a **** and somebody who should not be employed. Please go back and listen to the call. The number I called from was ********** 577. I would appreciate some feedback.