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Samir S

1 reviews | Active since May 2017

13 Jun 2017, 10:01

Just keep paying!!

<p>I have been in battle with the CoJ for the past 5 years. I changed t prepaid electricity about 2 years ago after making sure that my electricity was paid up to at CoJ. Since then, it seems that I am being punished and being billed extra for water & sanitation and Pikitup. Every month, I make sure that I pay and every month, the amount that I owe goes up. I have even received a letter from their lawyers demaning almost R10000 from me. I have called their call centre and everybody there tells me that there is a mistake on my account but nobody can seem to rectify it. When I call back, they tell me that my query has been escalated to the superiors and nobody ever gets back to me. Why is it that I hvae to pay for mistakes that thaey make. I am told that they cannot discuss my account over the phone and need to come in to their offices. Really? To spend a day that I could be at work in those long lines?! Someone needs to rectify whatever is going on in their offices.</p>

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