Johannesburg Water Non-existent Fault Logging

The service from Johannesburg water is completely shocking. They were so quick to disconnect our services but now when its time to reconnect it’s not so easy anymore. It’s been over a week since I paid the full amount owing at the client service Center in Braamfontein and I’ve called the call Center twice, received two reference numbers, sent emails to two different email addresses, sent an sms to their sms line, and even sent direct messages to their Facebook and Twitter accounts with NO RESPONSE. What’s the point of having so many options to log calls if nothing will be done about it?? At least City Power has a fault logging system and calls are resolved within hours, Johannesburg Water should probably consider investing in a similar information system!