Johannesburg water

Around Sept 2019 I logged a call (***) with Johannesburg Water after my water meter bursted. They came, evaluated and concluded that the damage to the meter would require it to be replaced. They then connected the water manually and told me that they would return once they have new stock as they were unfortunately low on stock and didn't want to inconvenience me. I called numerous times after that incident to check on the status of the metered but got the same "low ok stock" response 28 Jan 2020, Johannesburg water was in our area installing meters for households in my area, in the process they disconnected my water supply which they had installed as stated above without any notification explaining this action. I logged a call on the same day when I got back from work (***), trying to get help with this and the consultants could not help. I went to the Johannesburg Water offices,Johannesburg legal team and the Water depot and unfortunately did not get any help from the municipality in which we're meant to depend on. I've been without water supply for 4 days now