johannesburg municipality cut water in building after agreement

i own a flat at 44 page street in Princeton place ,Yeoville .the municipality did cut the water a few month ago because some residents of the building were not paying their water bills .An agreement was found . Since the first of June 2018 water has been cut from the building again even though the residents and the municipality have come to an agreements that they will pay for the water bill . now the whole building is penalized as there is no water at all .The municipality is not respecting it's deal and does not seem to care .