Johannesburg Municipality - a city that cares? *******

Disgusting is the only word I have - I made an agreement to pay off an outstanding amount over 2 years which will end next year. I have paid every month without fail. Today I received an email advising that the account had been handed over to the legal team and failing payment services would be shut off. The moto is CITY THAT CARES - what a load of *******.