Johannesburg City Council’s expensive Service Delivery

We received an extremely high water and lights bill in April and May (water readings being double) and upon investigation we found that our water meter was running continuously although the water was switched off. We hired a Leak Detection company to trace a possible leak. The company uses gas which is pumped into the pipe system and if there is a leakage, the technicians can locate the point of escape. However, no leaks were detected as the system was holding a pressure of 3 bar and observed that the meter could be faulty as it had been running continuously. This was all noted on a report which was submitted to *** on the 08/06/2022 requesting them to investigate and replace the meter if required. As we had not received a response, we followed up with a further email on the 22/06/2022. We are yet to receive a response from the council and this is becoming very expensive for us as we have no other way to resolve this mater. Hellopeter’s help in this regard would be appreciated.