Joburgconnect is *****ing our money!

Joburgconnect is not responding to emails or visits to the call centre. Do you think there are people working there? For almost a year they haven’t responded to our request to rectify our account! I’ve even emailed them the month where the problem started. If I go to the call centre they assured me it will be rectified and will reflect on my next bill..... but for 11 months nothing has happened. We’ve received a termination letter. They threaten to cut our power. So unnecessary! They are actually *****ing our money. Millie P