Joburg Water Refusal of Service!?

I'd say they deserve no stars actually as I get no response after logging a fault 6 times over 6 weeks. I have a leaking water meter and it's looking like it's costing me also. I tried phoning all their numbers and get the classic Call Centre agent abandon call as soon as it's my turn. I also got 2 email responses closing my logged issue as 'resolved' but nothing has ever been done. At this point I would discribe their failure more as an absolute denial of service than incompetence.. Do we need private water services?