Joburg water Reconnection

Good day, You know I have never experienced such terrible service as i have done from the 28th of February, My water was disconnected as I was behind with my payment but then on the 28th my husband went to make an arrangement and pay some deposit which was needed and we expected water to be reconnected before the end of the day or the following day at least. But even today with this COVID-19 spreading the way it is I still dont have the water, I have been following up and the worst part is the time you hold to get someone to talk to you , and then you given a reference number of "escalated" query . Yesterday the 17th i was talking to a consultant who was about to give me another reference for the again escalated "escalated"query when i ran out of airtime, Can someone tell me what I am supposed to do . I have run out of options , Or someone with contacts with someone higher up in the municipality lend me a helping hand here .