joburg water joburg city no wtare since oct 2023

Have a meter reading error where the neighbours water meter got transposed onto my account , and his account. Hence my readings went to 1.6 ml kilo litres in on month. The readings were not just transposed but the entire meter against my account. My meter totally different number. I ask for audit to be done in October 2023, then gave me reference and gave me reference to pay only my normal consumption. Next month they removed my meter for non payment even though i have been paying my normal. Went to all offices i was sent to , went to Jo burg water Head office and sat for 6 hours with only 7 people in the line, was only given a phone from recepetion and ask how can we help, then referrred to another person who came down from the towers of babaylon, took all my details and paperwork, can said would call me back. nothing to date. Then a person from Joburg city can on the 23 may to do the audit and acknowledged that he sees the problem. went away . No report back. Then the meter reader came to do his normal reading and then also acknowledged he has been taking the wrong reading and assigned the wrong meter the the stand for my stand and duplicated the meter in the account system. To date since October i have had no water in the building have been using a house pipe from neighbour. If you ever try to call joburg water head office, it will never be answered. I was told by joburg connect to call joburg water. I have no way to go but to wait for legal proceedings against me for not paying water's exact amount. Nobody is willing to talk, Went to booysen office and was treated like i was a ******** and told to ****** off. this property has been paying since 1966. Very nice joburg very nice.