Joburg Water disconnects without notice

Joburg Water disconnected our water supply this morning at around 6.30am. Problem is that no termination notice was delivered pre disconnection. Surely that must be in contravention of NCA or something? Secondly, water supply is completely off - surely each household is entitled to 20 or 30 litres a day for basic purposes?<br> <br> Account was paid in full by 7.09am. Phoned the call centre at 8am and they instructed me to email proof of payment to [Email Removed] which I did. Phoned around lunch time to enquire about when water would be reconnected. Was informed that proof of payment could only be faxed and emails are not acceptable? They refused to give me the number of credit control. I dont have a fax machine at home so had to dash out to fax letter and proof of payment. Estimated time to reconnect is 4 to 72 hours. Guess it could be a dry weekend. This is just unacceptable!!!