Joburg water causing more problems than they are fixing and we are the ones to live with it.

I have had more water issues since I moved to riverside than I have staying anywhere else. I have been without water for 3 days now (I do have units on the meter), the valve closed because the battery is low. Really, joburg water introduced these meters because the previous ones where also problematic now the problems are far worse with these new ones and they leak. What is the point of paying for something that I cannot have access to? Water is a basic need and with covid-19 it's more essential. I have called in Friday I was on the call no answer, eventually Sat morning someone answered I logged a call at 8:00 and still no assistance.