"Joburg - a world class African city. "

Total calamity and BS are an overstatement to describe the municipality. I have logged a blocked sewer at 11:30 or a little earlier on 24/09. I escalated on the 26th. The turnaround time is 24 hrs. according to the website. I called to escalate again this morning (27th) and was told it had been scheduled for today, though no exact time is available. I followed up around 13:10. Now I was told nothing is happening and the problem must be escalated again. They will call me and let me know if and when they will come to unblock the sewer. The last agent was very courteous and apologized many times. As I have to give them access to my property I have been stuck at home waiting. It looks like the first 2 agents just made up the escalation and scheduled fix?!