Incorrect reconnection fee on utility accounts

Dear Hellopeter<br> <br> (My utility account number is ***)<br> <br> Last year an incorrect reconnection fee of R2399.56 suddenly appeared on my utility bill. I phoned them and they explained that it was a systems error and the amount will be taken off my bills. THIS NEVER HAPPENED!!! After sending a LOT of emails to [Email Removed] asking them when the incorrect reconnection fee will be removed they finally sent me this email in December 2014:<br> <br> We acknowledge receipt of your e-mail dated 16.12.2014 and wish to advice<br> that the reversal of a disconnection fee incorrectly debited on your<br> account has been approved on 05.12.2014. Please do e-mail us should it not<br> reflect on your statement for January 2015.<br> <br> Yet the incorrect reconnection fee remained!!! I have sent them maybe 60 emails now since receiving their email in an effort to force them to do their jobs and remove the incorrect fee. They haven't done anything. The incorrect fee is STILL appearing on my bills!!!!<br> <br> Can you do something??<br>