Incorrect billing

I am being billed for water despite having a prepaid meter, which makes no sense. On top of that, my property is still being charged as vacant land, even though I’ve been living on it for some time. I’ve logged multiple queries with the municipality, but nothing has been resolved. My bill keeps increasing with added interest, yet I still don’t have clarity on what my actual settlement amount is. I just want to pay what I truly owe and have this matter resolved once and for all.

I've logged several calls with city of Joburg and Johannesburg water but no resolution

Call centre line is always busy, and I hold for more than 2 hours.