Incorrect billing

In December/Jan statements they charged me over R31000. The meter reading wasn't done and the meter they were charging me for wasn't even my meter no. In Jan 12th I went to the Jorrisen office to raise a query(***) and was told it will take 4 weeks for it to be resolved. I called on the 29th and was told the query hasn't been processed.<br> on the 12th of February my electricity was cut off I went to the Randburg office to get it reconnected, I was told to take a picture of my meter and bring it since the statement was estimated. I took the picture went there and the account was adjusted from 31 thousand rand to 4544. I paid the amount on Thursday last week. And the reconnection request was send through and told it will take 72hrs. But 7 days later still no electricity, have 4 thousand rand worth of food in the trash can and still have to leave work early everyday to go to their office. I called the call centre was told the matter was escalated. Reference for the call on Monday, ***. Friday I spoke to Nokubongwa who said she will escalate. Monday(phumelelo mbambo and <br> nokubongwa). I went to the office on Wednesday and was told it will be sorted urgently.