Incorrect Billing

<p>Got my account today. I was billid for a disconection fee on my account but my services was never disconected before. When i phone the call centre the first agent puts down the phone after she was too incompotent to answer my questions. Second call to the call centre the lady explains to me that the fee is sytem generated and i can go to the onbudsman if i like but they will not waive the fee?????</p> <p> </p> <p>Still waiting for a manger to call back as they promised. </p>