Incorrect Accounts/ Call Centre Function

SO...for the longest time (4yrs since i bought my property) I've had repeated issues with my account being incorrect and the Municipality simply cutting my lights and water. In my first year, it happened 3 times in a row, then in the second year, it happened twice. Last year, once. Now, here I am again. My account has been taken right back to something ridiculous (R 39,000). And what happens when I call the \call centre\", my details have disappeared so thy cannot verify that the account belongs to me, so they cannot assist me. And soooo, it's another trip to my local office, where I have to sit in the queue and maybe, just maybe I wont have to spend the entire day there (chances seem slim based on past experience). Is this ever their fault, NO. Are you made to feel like the victim or villian, VILLIAN. WIll they stop the technician from cutting my services, NO. Will it take days for them to reconnect my services, YES. WIll I have to pay for the reconnection, PROBABLY. Are they providing a service or doing me a favour, DOING ME A FAVOUR. I've paid my bills every month, made arrangements for outstanding balances and even paid extra. Now you tell me...."