*********** people!

I have been trying to open a query for my incorrect billing. I have been making payments every month without defaulting, however in Feb2019, my statement shows that I am +-20k short. I have all the proof of payments etc. When trying to call them to open a query, they answer the phone (after a hour or 2) they get my details and ask me to hold. And guess what - they cut the call. Every single time! What is wrong with your people!? I know even if I go to the office, I will receive no assistance. I have had the exact same issue before (2 years ago) but had to pay the incorrect amount because of your *********** staff and your poor system!