*********** employees at Johannesburg Municipality acc ***

Started receiving monthly statements since July 2020 with incorrect water meter Contacted call centre and got ref *** from Leratho at 14h30. She informed me that it will be resolved. Just received new invoice with ridiculous amounts. Eg water usage for house of R18000. Fortunately I have my own prepaid water meters indicating that max water usage per month is about R1500. Showed agent that they are reading incorrect meter. This month the same problem and to make matter worse an electricity bill of R15622. My question is: "Are the people capturing the data qualified and how does a meter reader give an incorrect meter number and data capture just goes ahead without checking if it is correct meter