INCOMPETENCY TO SOLVE DISPUTE ON ACCOUNT!

U R G E N T :

THE OMBUDSMAN,

I sent more than 40 emails to COJ regarding my account which was calculated WRONG. ALL I get are replies with the readings etc. I set THEIR problem out in DETAILS, but STILL they are *********** to sort out my problem.

CONSULTANTS do NOT have the expertise to sort out my problem.

I asked MANY times that my problem is escalated to MANAGEMENT but to NO AVAIL.

Then they want me to visit their offices in Braamfontein, but there are STUDENT PROTESTS there and I can put my life in danger!

I do not know anymore and I am LOST FOR WORDS & EMAILS. The incompetency of the COJ OFFICES is very FRUSTRATING.

I am a loyal citizen who pays my accounts as it should be, but COJ does nothing to sort their OWN MISTAKES.

I MADE ARRANGEMENT TO PAY OF R9,415.06. (Still I have NO clarity where that amount came from) I THEN PAID THAT AMOUNT IN FULL. STILL for the past 6 months they charge me the ARRANGEMENT amounts!

Please see ONE of my 40 emails below & ALL statements attached.

PLEASE HELP….!

Kind Regards,

Hennie Nel Technical Director: eTV/eNCA Cell: *** *** ***