Incompetency

We have not received a water bill for more than a year. We are always guessing how much to pay, so apparently we paid too little. Yesterday some-one gave me a letter stating the outstanding amount on our water bill and cut off our water. Then we paid the account and immediately faxed the required paperwork. Then after this we get an sms stating that our water has been cut off. So could have sent us a warning to pay before cutting off, and since we did not receive a bill, this would have been the right thing to do. It takes 3 days for water to be turned back on and a probable re-connection fee, which should not be allowed, since we never received a bill.<br> <br> Then I went outside and heard running water. When disconnecting our water, they caused a leek. I spend an hour to get hold of someone about the leak, but they won't fix the leak before processing the paperwork for the account. Then phoned accounts, who can't help me with my account or the leak. So they are obsessed with turning my water off without any bill or warning, but not worried about leaving a leek for three days. *********** system and not customer oriented at all.