Impossible to resolve queries with CoJ

After years of many attempts to explain to the CoJ that we do not have sewerage or electricity (we are off the grid), for which non-existent services we were billed on a monthly basis, CoJ finally conceded that we really do not have these services. Despite this concession, CoJ is however not willing to credit the amounts incorrectly charged over the years, and continues to demand payment for the non-existent services. Further, CoJ also now feels entitled to disconnect the water meter, simply because of our refusal to pay for the non-existent services! How can anyone deal with this type of attitude or ever get a matter resolved (CoJ's attitude: Pay and then we might consider your query.). Totally unacceptable