Imcorrect water meter disconnection

On Wednesday 24th July. Technicians came and disconnected my water meter. They left a disconnection letter and absolutely nothing matches, but they still just disconnected my meter. Name is different Account and meter number different You cannot get through to any department at city of Johannesburg. Eventually various people have promised that it will be corrected and rectified but still nothing. What needs to be done now? One of the many references is :***2