Holding on continuesly and no assistance

We had 2 weeks ago a technical problem in our area which is Florida, we weren't notified in this regard at all and the power was out for 2 days, loss of food, meat and our hobby is fish and yes lots of our fish died. What does City Power Care, then once the power went on, the one cable burnt in our street and there wasn't enough voltage going through to the house, which I called this number as well and the Technical team only came out to next day to sort the problem and struggled for over 3 hours. Now yesterday our power only our house-went on and off and on and off, everyone else around us have power except us - just to find out there is fault with our meter, I called the number last night was over an hour and a half on the phone, no joy to speak to anyone, this is not taking into consideration how long I have been holding today since 8 o'clock to try and speak to someone to solve the matter and once again - food and meat loss and yes fish dying again!!! Who pay for these losses????