Help an old man

Good day Customer Service trust you are well. My uncle Amos Ndlovu 56 years of age was born with Cerebral Palsy who for the last 10 years has been living without electricity and he is the only one in the whole area who is unable to light. We have been trying for years to make sure this man has light in his house with no luck, 4 - 3 years back my mom (who has since passed away) accompanied my uncle to the eskom head office with the hope to have this matter sorted and my uncle was told that he will have to pay a certain amount of money for connection and the money was paid... Someone came to his house and gave him the box and advised that he will be returning to his house the following day to install the box, that was 2 years back until date NOTHING

Please let me know what are the process of having this matter attended too by Eskom, see picture of the meter box that was left at his house