Hats off to Joburg Water

Hi there, 15.12.2020 After having written quite a few negative reviews, sadly so, I am very happy to tell you about a very pleasant experience that I had today, and I really think it is necessary to mention it, because we are constantly complaining about bad service from City of Johannesburg. Anyway, few days ago my husband pointed out that there is again water building up down by the sewer man hole, can't be, had the garden service here last week and it was all dry, I said. By today the water had risen and obviously there was a bad smell to it, call it a blocked sewerage. I phoned City of Johannesburg and reported same, that was at 12h29 to be exact. The lady took down all my details and contact number, I then asked for a reference number in return and it was given to me plus, I asked her if she maybe could make that urgent (just tried my luck) as it was getting a little bit 'smelly'. She then told me that it will be done within 24 hours, fair enough, I said, thank you very much. My husband and I then left the house to run some errands and by the time we finished, returned home at about 16h00. At 16h15 I heard some commotion outside my front door and calling hello hello, and then only did the bell ring. When I opened the door and who do you think it was, the people from Jonesburg Water. Well, I just could not believe my eyes. And, as happy as I was, I gave them a bit of my mind, why they did not contact us about their coming, what, if we had not been at home, they would have to come again and waste another of their precious time, I am a person who does not want to see people wasting their time, and they also did not ring the intercom, one of the neighbours let them in. Why I am writing this now is, I think it is of the utmost importance for the management to address this, to contact the home owners about the arrival and also give exact house numbers, otherwise these poor souls may find themselves going back, because nobody wants to let them in, just a thought! But, other than that, I would like to salute City of Johannesburg and Johannesburg Water for their wonderful and extremely speedy service – 10 out of 10 – would b e more than fair, thank you so very much from myself and my husband Mike. Well, I rewarded the guys with some fruit, I had available, the least I could do. May you all experience the very same. Thank you for your time and God bless. Kindest regards, Rosalie Zubrinic