Government Call Centre Agents Work For Free?

<p>I would like to lay a complaint re your call centre agent (Kgomotso, from account queries) who in my view is not good for such a job. She does not have any communication s****s, has no empathy and she sounds sleepy and too relaxed in her seat.</p> <p> </p> <p>She literally mumbles as opposed to talking.</p> <p>She goes silent, whenever she wishes during a conversation.</p> <p>She does not sound eager to assist.</p> <p> </p> <p> </p> <p>Yes you are a government organization, and perhaps your employees are allowed to have no Work Ethic or standards however it is disappointing.</p> <p>I waited 20 minutes through IVR only to get poor service. You would swear she does the job for free.</p> <p> </p> <p>I know nothing will come of this mail, but it is BAD.</p> <p> </p> <p> </p> <p>The number I called:</p> <p> ********** 874</p> <p> </p> <p> </p> <p> </p>