FROM 24 NOV 2013 TO 9/03/2015 NO REFUND RECEIVED

I HAVE NOT RECEIVED MY REFUND DUE TO ME UPON REGISTRATION OF MY PROPERTY IN PARKWOOD (REGISTERED ON 16 AUGUST, 2013) TO DATE - MONDAY 3RD MARCH, 2015 THAT MAKES ONE YEAR AND ABOUT SIX MONTHS WAITING. IS THIS NORMAL...... ?