Four months later my water query is still not solved!

<p>I have overbilled by 200,000 liters because the CoJ water meter readers are too lazy to do an actual meter reading. In the interim they also installed a new water meter and therefore got the end reading for the old meter wrong. This is the simplest of queries to get right - just get someone to do an actual reading and fix the bill! I've been told now since 6 May that 'it has been escalated'. But of course you can't speak to those people so this query doesn't look like it will ever be solved. It really is incredile that something as simple as this can take this long, with no solution in sight!!!!!</p>