Faulty municipality meter Thandiwe Buthelezi 07

My name is Thandiwe Buthelezi I bought my house 4 months ago in roodepoort. I have a problem with city of Johannesburg since November last year.my water and rates and taxes seemed normal wheb I was billed R1200. I paid this amount . Then for November they were ridiculously R4000 and for December R4000. This is for water , rates and taxeswgich was bizarre to me asI don't consume much water as it's my son and I at my house and during the week days he is at school and I'm at work . I called them about this problem in November 2022 and they said I must get a plumber to check if there are any leaks in my property . I called my insurance outsuraand they came in January to search for leaks however they didn't detect any leaks however they found that the municipality meter is the problem and that is why I'm being billed high and it should be replaced by the municipality. The insurance Aldo charged me an access of R2700 to reroute the pipes. They also gave me a report stating that the mjnicipsshoukd replace the faulty meter and they should clear my rates account as I was billed for water that was not consumed by me since the faulty meter indicated false readings as it runs even when I'm not using the water and when water us used it's runs at an abnormal rate. I've contacted the municipality to resolve the mater since last year buy each time I call they lie and say they'll attend to it or that the old meter is replaced which is not the case as it's still outside my yard and I'm still billed R4000 a month for water I'm not using due to their faulty meter they have not attended to. On the 7 /01/2022 I spoke to Thembisa reference number *** , a few days after I spoke to Dorah reference number *** and on the 26/01/22 I spoke to Muene reference ***¹13 from the municipality telephonically and they **** and said that the job was logged or that the meter was replaced but it hasn't and I'm still being unfairly billed. There is also an email that has been escalated to them by the counselor Rene of Lindhaven with the plumbers report of the faulyh meter but still the case has not been resolved. I would like them to remove the faulty meter that is reading even when I'm not using water or abnormally reading when I'm using water and yo clear my account so that they can bill me correctly when a new meter has been replaced. Please kindly assist me. My email is ***.