Faulty meter, now they want to cut...

I am writing you this letter and I think it is the 5th of 6th email to you guys with regards to my account all the other emails were send from [Email Removed] My account is in arrears because I have a faulty meter. I received a letter from City Power 3 years ago with regards to my faulty meter. They said they were going to replace the meter with a pre-paid meter. After numerous email the [Email Removed] no response up until today when I got home and yet again received a Pre termination notice against my gate. Please note I have been paying my bill every month between R1500- R1700 on the one bill and R500 on the other bill because our house is billed on 2 stands. I take that as a fair amount to pay per month seeing that we have no one at our house during the day, we leave the house at 6h30 in the morning and get back at around 6 at night. We don't have a tumble dryer nor any other equipment but our fridge and TV sets that is plugged in. We feel that we are being ********** and will not be the fool again to make an arrangement. Nobody gets back to you but they are very quick to cut...... Poor Poor Service