Faulty Meter complaint

Good day

Please assist,

I have logged for the meter that has been Faulty and I repeatedly reported it with no assistance until recently. About a Month ago the meter was finally replaced and now I cant buy water because it now reflects a debt of R1043.77 which is for the time that the meter was faulty.

Can I please get assistance with that amount as it wasn’t my error and I had credit on my token and I reported a couple of times via email and Twitter.

Yesterday I was sent to the offices by Avalon and they said they do not deal with billing but only assist with technical faults.

Kindly advice How do I Query this amount as it was not my Fault that u took more than a year to fix my faulty meter. I need to top up but cant due to the debt.